Client Refund Policy

At CraigMillar | Digital Marketing & Web Design, we strive to provide excellent service and ensure client satisfaction. We understand that situations may arise where a client may request a refund. To address such circumstances, we have implemented the following Client Refund Policy:

1. Eligibility for Refunds:

a. Refunds may be considered in cases where there has been a failure to deliver services as agreed upon in the project proposal or agreement.

b. Refunds will be assessed on a case-by-case basis, taking into account the specific circumstances and the nature of the services provided.

2. Requesting a Refund:

a. Clients must submit a written refund request outlining the reasons for the request and providing any supporting documentation, if applicable.

b. Refund requests should be sent via email or other written communication methods to the designated contact person at CraigMillar | Digital Marketing & Web Design.

3. Refund Evaluation:

a. The refund request will be thoroughly reviewed by the company's management team.

b. The evaluation process may involve communication with the client to gather additional information or clarification regarding the refund request.

4. Refund Decisions:

a. Refund decisions will be based on the assessment of the situation and adherence to the terms and conditions specified in the project proposal or agreement.

b. If the refund request is approved, the refund amount and method of reimbursement will be determined and communicated to the client.

5. Refund Processing:

a. Approved refunds will be processed within 3-5 Working Days from the date of approval.

b. The refund amount will be issued using the same method of payment used for the original transaction unless otherwise agreed upon by both parties.

6. Non-Refundable Services:

a. Certain services provided by CraigMillar | Digital Marketing & Web Design may be deemed non-refundable, such as domain registration fees, third-party software licenses, or out-of-pocket expenses incurred on behalf of the client.

b. Non-refundable services will be clearly communicated to the client prior to the initiation of the project or service.

7. Dispute Resolution:

a. In the event of a dispute regarding a refund, both parties agree to engage in good-faith negotiations to resolve the issue.

b. If a resolution cannot be reached through negotiations, the parties may seek mediation or other alternative dispute resolution methods before pursuing legal action.

8. Amendments to the Policy:

a. CraigMillar | Digital Marketing & Web Design reserves the right to modify or update the Client Refund Policy at any time.

b. Clients will be notified in writing of any changes to the policy, and the updated policy will be applicable to any new refund requests following the notification.

By continuing to engage with CraigMillar | Digital Marketing & Web Design services, the client acknowledges and agrees to the terms and conditions outlined in the Client Refund Policy.

Please note that this policy is provided for informational purposes only and does not constitute legal advice. Clients are encouraged to seek independent legal advice if needed.

By signing below, both parties acknowledge and agree to the terms and conditions set forth in this Client Refund Policy.

Company: Client:

CraigMillar | Digital Marketing & Web Design [Client's Full Name]

[Company's Signature] [Client's Signature]

[Date] [Date]